Insights BI Analytics

This report provides visual graphs that can clearly highlight unusual highs or lows in email volume. Patterns of unusual use are instantly obvious and can be followed-up on with ease, helping to identify and correct any potential process or systems issues causing spikes in activity.

One of the most powerful sets of data is the Time Sending Emails report. Learn the amount of time sending emails occupies in a group or individual’s day. Patterns of unusual activity are an easy way to learn if spammers or hackers are using email systems to surreptitiously send illicit messages.

Many business administrators want to know who on a team is being overwhelmed, or underwhelmed, with email. This data instantly helps identify who may be contacted, by how much, and with what type of data. Analysis can reveal if processes or procedures need to be modified to improve performance.

Another really helpful report, this one is beneficial for identifying users who are sending or receiving either too much or too few emails vs the norm. Using this report, business administrators can easily identify overworked or underperforming users who may need help, or training, to improve performance.

Data from this report is extremely helpful for evaluating how much data is being stored over a given period of time. This is valuable for firms with limits on storage either at the business, division or individual levels and can help identify if and when additional storage may be needed well in advance of running low.

This report is a powerful and effective tool for evaluating how long it takes for groups or individuals to respond to their emails. This is especially powerful and useful information for support teams, where response time is a critical KPI. Keep track of customer communications to help improve customer satisfaction scores.