SoftwareReviews – Email Backup Solutions Data Quadrant Awards
PRODUCT SATISFACTION!
The SoftwareReviews Data Quadrant evaluates and ranks products based on software users’ responses to questions crafted by IT industry analysts and focused on user satisfaction regarding features, capabilities, and support.
The Data Quadrant evaluates satisfaction based on two categories.
Product Features and Satisfaction is driven by an overall satisfaction score, likelihood of users to recommend the software, and user satisfaction across top product features.
Product Features and Satisfaction is driven by an overall satisfaction score, likelihood of users to recommend the software, and user satisfaction across top product features.
SoftwareReviews – Email Backup Solutions Emotional Footprint Awards
SALES & SERVICE SATISFACTION!
SoftwareReviews evaluates 27 aspects of the customer relationship using a net promoter methodology.
These ratings are based on users’ answers to provocative, detailed questions on the experience of working with the vendor, creating a powerful indicator of overall user sentiment.
The Emotional Footprint Diamond illustrates how users view their interactions with their software vendor compared to their perception of the software’s cost to value.
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