Short for Application Program Interface (API). APIs explains how a program accesses another to transmit data.

ARPP stands for Automated Reseller Provisioning platform. This is the Dropsuite reseller control panel that we offer to all partners. It’s a point of integration that allows Dropsuite partners to have a co-branded/white labeled domain which their end users can use to sign up into their dashboard. Partners can add, suspend, modify and unsubscribe users manually from the reseller portal. They can even use our APIS to perform these actions.

A unit of Amazon that provides multiple cloud services. AWS operates physical locations all over the world.


A data backup is the act of archiving or copying files for the purpose of being able to restore them at a later data in case of data corruption or loss.

The processes and procedures for ensuring that adequate types of backups are made, including periodic testing of those restoration processes.

Computer software applications that are used for performing the backing up of data. Dropsuite offers a suite of backup products: Email, website, server and mobile data.

Backup as a Service


According to, the term “cloud computing” is everywhere. In the simplest terms, cloud computing means storing and accessing data and programs over the Internet instead of your computer’s hard drive. The cloud is just a metaphor for the Internet. 

A service that allows businesses or managed service providers to save data by transferring it over the internet or another network to an offsite storage system maintained by a third party.

Conforming to a rule, such as a specification, policy, standard or law. Many industries must comply with regulatory mandates around the roles, responsibilities and processes for data security.

Packaging software that eliminates dependencies on platforms and brings transparency to application building.

A differential form of data backup used by companies such as Dropsuite.

An organization that offers a cloud-based platform, application, or related services to other organizations and/or individuals, according to various business models.

A pricing model whereby the solution provider like an MSP charges its clients based on the amount of services the customer consumes, rather than a time-based or subscription fee. 


Incremental backup of files that have changed in the past 24 hours.

Short for denial-of-service attack. A DOS is n organized attempt to disrupt email or Web services by sending more messages or traffic than a server can handle, effectively shutting down a website or email service until the DOS messages stop. 

A cumulative backup of all changes made since the last full backup. The advantage to this is the quicker recovery time, requiring only a full backup and the latest differential backup to restore the system. 

DR is the process of recovering after a data disaster and restoring data to a useful state. An organization’s DR process should be created and documented in advance and audited regularly.

A market-leading cloud email backup and archiving service by Dropsuite that helps businesses and consumers backup, manage, recover and protect all of their critical data.

A Dropsuite service that automatically and securely backs up mobile phone contacts, SMS, pictures, videos, call logs and much more in the cloud.

A cloud-based website backup and monitoring service by Dropsuite that website owners can use independently to schedule automatic backups, monitor website availability and performance, and restore lost or corrupted data in a single click.

A file-based backup solution by Dropsuite that is ideal for VPS, dedicated and cloud servers that was developed with business continuity in mind.

Open-source tools that automate the deployment of applications inside software containers.


Encryption is the electronic process of encoding messages in a way that only authorized parties can review them. Dropsuite deploys AES-256bit military-grade encryption as well as Secure Socket Layer (SSL) to protect your data in transit and at rest. Using Amazon Simple Storage Service (S3) as our backbone, we further enhance our security with AWS S3’s DDOS mitigation technics such as SYN cookies and connection limiting protection. AWS S3 also provides data availability of up to 99.999999999% of the time. No other storage solution can provide sure an availability. So rest assured that your data is well protected.

This term is used to describe the methodical approach to problem-solving and creating software by analyzing all requirements to better understand and architect to most efficient solution possible. Within Dropsuite, Engineering-First also refers to the company’s high engineering staff ratio, open-learning environment and hiring process.


a term used for raw partition backup used by NetBackup Advanced Client. In NBAC, support is limited to the VxFS (Veritas), ufs (Solaris), Online JFS (HP-UX), and NTFS (Windows) filesystem types. Similar to the UNIX utility dump.


If Google has detected malware on your website, you or your visitors might see a warning in your search results saying “This site may harm your computer.” You’ve been blacklisted by Google. Being blacklisted can devastating effects on your website traffic. To remove Google’s warnings, you’ll need to find and remove the malicious code Google detected on your site.


A person or rogue organization that seeks and exploit weaknesses in a computer system or network.

A Hosting Services Provider is an application service provider dedicated to providing hosting services. Typically operates a Web server farm, either at a data center or colocation facility. Basically, a hosting provider houses your website, while an ISP connects your web server to the rest of the Internet. Dropsuite works with some of the biggest names in website hosting, such as GoDaddy, the world’s largest ICANN-accredited registrar managing over 61 million domain names. With partners such as Blacknight Solutions in Europe, GMO Pepabo in Japan, OzHosting in Australia, HostPapa in Canada, Xpress Hosting in Central and South America, and ReadySpace in APAC.

A backup of a database that is still operating, allowing changes may be made to the data during the back up process. 

Hardware as a Service 


A backup limited to the files that have changed since the most recent backup.

ISP stands for Internet Service Provider: Its primary function is to provide customers with a connection to the Internet. Every Internet user accesses the ‘net through an ISP. An ISP is the road that takes users to a web site. On the other hand, a web hosting provider is the building where the web site lives. If you want to run a website, you’ll need both.


Journaling is part of the email archiving process that lets users record a copy of, or journal, all email communications in their organization and send them to a dedicated mailbox on the same or different server(s). Journaling is simply a means of recording your users’ messages. Once you enable journaling on a server, you can then configure your server to forward journaled messages to our archiving. Journaling is important in order to ensure that all emails are archived, ensuring compliance. Journaling must be enabled for a organization’s email archiving efforts to be compliant.


A managed service provider (MSP) provides IT services such as server, network, and specialized applications to end users and organizations. These services are hosted and managed by the service provider. 

This is the practice of combining multiple backup data streams into a single stream that can be written to one storage device. For example, backing up 10 laptops to a cloud drive at the same time.


Odin Service Automation is a service delivery system that allows Internet service providers (ISPs) to quickly launch the hosting services and provide the complete life-cycle management of hosting infrastructure. The consumers of the hosting services, called customers in Odin Service Automation, are SMBs or individuals, whose goal is to get access to web hosting, business email solutions and various online applications from the cloud.


A form of identity theft in which a scammer uses an authentic-looking email, text message, or website notification to trick recipients into giving out sensitive personal information. 

Plesk is the leading WebOps platform to run, automate and grow applications, websites and hosting businesses. Dropsuite uses Plesk.

Platform as a Service


Ransomware is a type of malicious software code designed to block access to a computer system or personal data file until a sum of money is paid.

An organization that purchases goods or services with the intention of selling them rather than consuming or using them. Dropsuite provides a world-class partner program that covers technical support, sales and marketing support, reseller tools, dashboards, multiple languages and more.

Representational State Transfer. REST is an architecture style for designing networked applications.

The time required to recover a specific data set back from the backup state.

Recovery Point Objective.

Recovery Time Objective.


Short for software as a service.

Continuous protection of server data that can access data at the file level, as opposed to just the server image level. Dropsuite’s server backup product is called DSE Server Backup.

Short for Simple Mail Transfer Protocol, the most common protocol for sending email messages between email servers.

The act of changing the sender’s name in an email message so that it looks as if it came from a different address.

The place where data is held in an electromagnetic form for access by a computer.

Service Level Agreement, a contract by which a solution provider earmarks the level of service, responsibilities, priorities, and guarantees regarding customer support, performance, and other aspects of the solution


An approach to managing data that can save organization money by only using the fastest storage devices, such as SSD, for data that a firm actively uses, and utilizing less expensive platforms such as the cloud to store archival or backup data. 


A value added reseller buys products and then resells them to their customers either at a steep discount, or bundled with other products or services, thereby adding “value” that a regular reseller might not provide.

A rogue software program or malicious computer code that invades a computer’s operating system and spreads to other computers.

Virtual Private Server, a virtual machine sold as a service by an Internet hosting providers and running it’s own copy of an operating system and software.


A product or service produced by one company that other companies can rebrand to make it appear as if they had made it. Many cloud resellers white label third party products and services.

Malicious code delivered via an executable attachment in email or over a computer network and which spreads to other computers by automatically.

how can we help you?

Contact us at the Dropsuite office nearest to you or submit a business inquiry online.

D&H is excited to distribute Dropsuite Email Backup and Archiving, a powerful, hosted data protection solution based on the Microsoft Office 356 platform.

Peter DiMarco
VP of VAR sales, D&H Distributing