Pendello is a managed services provider (MSP) with a local Kansas City focus, but the company is much more than just an IT support provider. Because technology can often seem overwhelming, Pendello distills complex technical concepts and terminology into solutions that help small and medium businesses unlock business potential, drive growth, and improve efficiency. The entire Pendello team has a strong business mindset which allows them to understand each client’s business and goals. While they service a variety of industries, the company maintains a special focus on businesses in highly regulated industries such as healthcare, financial services, and nonprofits. By providing expertise, time, and resources, Pendello brings technology that helps clients achieve more than they ever thought possible.
The Pendello philosophy rests on three pillars:
These demonstrate the Pendello difference and the company’s commitment to clients, and why they chose Dropsuite to solve their clients’ backup needs.
In today’s complex world, it’s challenging to ensure technology is working to solve business problems: small and medium businesses (SMBs) need a proven solution for backing up email and other critical systems that will protect them as they face an ever-riskier environment of hackers, ransomware and other threats. This is especially true because most are moving rapidly to serverless environments (e.g., Azure, Active Directory, SharePoint) and are storing increasing amounts of data in the cloud.
When it comes to data backup, clients understand that they need to back up their servers, but many are unclear on the need to also back up email and the Microsoft 365/Office 365 data that exists in SharePoint and cloud repositories. Even when clients understand the need conceptually, Pendello almost always needs to help debunk misconceptions.
This is especially true in serverless environments, which is the case with many Pendello clients: failure to back up could result in serious compliance repercussions or business interruptions. Another key consideration is ransomcloud (a type of ransomware that blocks data or the use of applications in the cloud). If the data stored in the cloud should fall victim to this type of attack, the client may need to decrypt everything and sometimes even rebuild the environment. In that case, backups would be essential.
The bottom line: anyone using Microsoft 365 for their critical data needs to make sure everything in their Microsoft environment is backed up, archived, and easily accessible at all times.
Pendello looked for a tool for their clients that would make it easy to back up the entire Microsoft 365 environment and to restore or retrieve data when needed. Although they found several options, they chose Dropsuite as the best solution for four reasons:
For Pendello, Dropsuite is not just a nice-to-have: it’s an absolute client requirement. Today, virtually all the company’s clients benefit from the peace of mind Dropsuite provides.
Pendello chose to partner with Dropsuite more than four years ago based on the two companies’ alignment in three crucial areas:
A key priority is responsiveness. Jackson appreciates that the response from Dropsuite is rapid and expert. The company is willing to listen to partners and take their input, resulting in added functionality that is important to clients.
Pendello puts its reputation on the line with each and every customer. According to Jackson, “We work with clients who want to leverage technology to their benefit. We are always seeking out ways to provide innovative technology solutions that evolve with their business needs.”
Dropsuite plays a key role in achieving that goal. Like Pendello, the company continuously raises the bar through improved technology offerings and support.
Pendello’s clients are extremely pleased with the team’s ability to distill complex technical concepts, trends, and industry terminology into the solutions they need, meeting and even exceeding desired business results. As a result, the company has repeatedly achieved the coveted Channel Futures MSP 501 designation.
The solid, longstanding partnership with Dropsuite helps ensure that both the Pendello clients and the team enjoy peace of mind.
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