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Table of Contents
- Myth 1: “We’ll Lose Access to Historical Data If We Switch”
- Myth 2: “We’ll Have to Pay for Two Backup Solutions During the Transition”
- Myth 3: “It’ll Take Too Much Time Away From My Technicians”
- Myth 4: “We’re Stuck Because of Compliance Requirements”
- Myth 5: “It’s Not Worth the Trouble—Clients Don’t Care”
- Making the Switch: Kite Technology’s Story
- Want to Hear How Other MSPs Do It? Watch Our Webinar
- How Dropsuite Helps MSPs Switch Without the Stress
Many MSPs stick with underperforming or outdated backup solutions longer than they should—not out of satisfaction, but out of fear. Fear of migration complexity, data loss, or client disruption.
But here’s the truth: those fears are often rooted in outdated assumptions.
Below are five common myths about switching cloud backup providers—plus guidance on what to look for in a modern backup partner that can help you navigate the change with confidence.
Myth 1: “We’ll Lose Access to Historical Data If We Switch”
Reality: It is absolutely possible to switch providers and preserve long-term backup archives—including data subject to compliance, legal hold, or eDiscovery needs.
What to look for:
- A provider that supports full email data migration, not just new backups going forward
- Preservation of metadata, timestamps, and journaling data during the migration.
- Support for legal hold continuity for long-term retention obligations.
Myth 2: “We’ll Have to Pay for Two Backup Solutions During the Transition”
Reality: A smartly-timed migration can minimize (or eliminate) the need for overlapping contracts.
What to look for:
- A partner that helps plan transitions around billing cycles or contract terms.
- Flexible onboarding support and clear migration timelines.
- Transparent pricing that helps you forecast your costs during the switchover period.
Myth 3: “It’ll Take Too Much Time Away From My Technicians”
Reality: With the right support, your techs won’t be buried in migration tasks.
What to look for:
- White-glove service that handles the technical execution of the migration.
- Access to dedicated onboarding or partner support throughout the process.
- A documented, proven process for migrating backups with minimal internal effort.
Myth 4: “We’re Stuck Because of Compliance Requirements”
Reality: The right provider will help you maintain—and even strengthen—your compliance posture.
What to look for:
- Backup solutions with compliance certifications (e.g., SOC 2 Type II, GDPR).
- Tools for archiving, searchability, and audit logs that align with your industry’s needs.
- The ability to migrate backup data in a way that maintains the chain of custody.
Myth 5: “It’s Not Worth the Trouble—Clients Don’t Care”
Reality: Clients may not ask about your backup vendor—but they absolutely care about results.
What to look for:
- Solutions that improve recovery speed, visibility, and performance.
- Platforms that reduce support burdens, so your team can be more proactive.
- Better uptime, fewer restore issues, and enhanced peace of mind for clients.
Making the Switch: Kite Technology’s Story
Kite Technology Group, a well-regarded MSP serving regulated industries, knew their backup vendor wasn’t meeting the mark—but like many MSPs, they were wary of the switch.
They took the leap—and didn’t look back.
“The migration was seamless. We didn’t experience any disruption, and Dropsuite supported us at every step.
— Kite Technology Group”
Since migrating, Kite has standardized on their new platform across all clients, improving their operational efficiency and boosting trust across accounts.
Want to Hear How Other MSPs Do It? Watch Our Webinar
If you’re still evaluating your options, don’t miss our on-demand session:
Break Free: Escape Your Backup Vendor with Dropsuite
Hear firsthand how MSPs are navigating the challenges of switching providers—and how they’re using purpose-built migration services to move forward with confidence.
How Dropsuite Helps MSPs Switch Without the Stress
If you’re considering a switch, Dropsuite Partner Services is built to take the burden off your team—while preserving everything that matters.
We help MSPs:
- Migrate existing backup data with full integrity and compliance continuity.
- Preserve historical, legal-hold, and long-term archive data.
- Avoid double billing through strategic, low-disruption planning.
- Execute fast, low-lift transitions with white-glove migration services.
For a closer look at how the process works, check out our blog on Simplifying Cloud Data Migration with Dropsuite Partner Services.
Switching backup providers doesn’t have to be painful. It can be one of the best moves you make for your clients—and your business.
Switch Backup Vendors Hassle-Free
Learn more about Partner Services or reach out today to explore how easy it can be.
